3rd Annual

Conversational AI
and Experience Summit

11-12 September | Munich, Germany

Event Overview

Unlock the full potential of Conversational AI and elevate your Customer Experience.

Conversational AI and Experience Summit 2023 is a 2-day networking event that brings together visionary speakers, researchers, and top industry executives from organizations at the forefront of designing, developing, and promoting advanced conversational AI technologies.

Join us as we explore ways to harness the power of Conversational AI and Chatbots to optimize Customer Experience, Cost Efficiency, and Revenue Growth in today's rapidly evolving digital landscape.

Get Brochure

Get in-depth insights into the latest research and market trends through hands-on workshops, interactive demos, expert-led knowledge sessions, real-world case studies, and one-on-one networking opportunities.

When?

11-12 September 2023

Where?

Munich, Germany

Who?

25 Speakers & 200 Delegates

Speakers

Michael McTear

Emeritus Professor

Ulster University

Mykhailo Chaika

Senior Product Designer

Key Discussions

Conversational AI Breakthroughs

Explore the latest advancements in natural language processing (NLP), Chatbots, LLMs, Voice recognition, and other technologies shaping the future of conversational AI.

Designing Human-Centric Conversations

Discover best practices for designing empathetic and engaging conversational interfaces that foster meaningful connections between humans and machines.

Integrating Conversational AI with New Technologies

Uncover exciting opportunities and solutions for merging conversational AI with IoT, AR/VR, and other emerging technologies.

Scaling Conversational AI for Business & Enterprise

Learn how businesses are leveraging conversational AI to drive value, improve efficiency, maximize ROI, and enhance customer engagement.

Measuring Success in Conversational AI Deployments

Explore the key metrics and methods for measuring and optimizing the performance and impact of conversational AI on customer engagement, satisfaction, retention, and loyalty.

Industry-specific Applications of Conversational AI technologies

Delve into case studies showcasing successful implementations of conversational AI across sectors such as Banking, Finance, Healthcare, Retail, Automotive, Travel & Hospitality, etc.

Ethics & Privacy in Conversational AI

Discuss ethical considerations surrounding conversational AI development and deployment, including data privacy (GDPR), algorithmic bias, transparency, and responsibility.

Future of Human-AI Collaboration

Find out how conversational AI can impact your organization’s culture, structure, skills, and roles, and how to prepare your workforce and stakeholders for the change.

Topics Covered

Customer Support

Voice Technology

Speech to Text

Virtual Agents

Conversational Banking

Chatbots

Conversational Commerce

Call Center Automation

Regulation

Conversational Interfaces

Large Language Models

NLU & NLP

AI Ethics & Responsibilities

Conversational Data Analytics

Machine Learning

Attendee Profile

A must-attend event for CxOs, VPs, Directors, and Heads interested in Exploring, Designing, or Building better and smarter Conversational AI solutions.

Industries

Functions

Digital Transformation & Strategy
Artiﬁcial Intelligence/Machine Learning
Customer/Consumer Experience
Conversational AI Design
Digital Marketing
Data Analytics
VUI and VUX
ICT Architecture & Engineering
Research
Communications
Customer Service
Operations / Operational Excellence
Call Center/Support Center
Academics
Investors

Sponsorship

Partner with us to showcase thought leadership and connect with your audience prospects with introductions to key decision-makers. Get high-quality brand exposure and achieve your event marketing goals.

Whether it’s finding high-quality leads, building brand reputation, exhibiting products, or networking with peers, we have something special for every scale and budget.

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